Metal Receipt

MetalReceipt ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

1. Our Contact Details

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Email: [email protected]
Phone: [Your Phone Number]
Address: [Your Business Address]

2. What Personal Information We Collect

We collect the following types of personal information:

User Information: Name, email address, phone number, and account details for registered users.
Company Information: Business name, address, contact details, and registration information for companies using our service.
Customer Information: Name, address, contact details, identification documents (such as driver's license or passport copies), and transaction details for customers of our users' businesses.
Transaction Data: Purchase details, item descriptions, weights, prices, and receipt information.

3. How We Collect Personal Information

We collect personal information in the following ways:

Directly from you when you register for an account or use our services.
From our users (scrap metal dealers) who input customer information as part of their business operations.
Through our website and mobile applications when you interact with our platform.

All personal information is collected and stored securely. Data is encrypted both in transit (using HTTPS/TLS) and at rest (using industry-standard encryption methods).

4. Why We Collect Personal Information

We collect personal information for the following purposes:

To provide and maintain our scrap metal trading management services.
To ensure compliance with Australian laws and regulations regarding scrap metal purchases.
To generate legal receipts and maintain transaction records.
To improve our services and user experience.
To communicate with you about your account and our services.

5. How We Use and Disclose Personal Information

We use your personal information to provide our services and fulfill our legal obligations. We do not disclose user, company, or customer information to third parties except:

When required by law, such as in response to a court order or government request.
To prevent fraud, illegal activities, or threats to safety.
With your explicit consent.

We do not sell, trade, or otherwise transfer your personal information to third parties for marketing purposes.

6. Access and Correction of Personal Information

You have the right to access and correct your personal information. For user and company information:

For customer information, please contact the relevant metal trader company directly, as they are the data controllers for customer data entered into our system.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

Encryption of data in transit and at rest.
Secure access controls and authentication.
Regular security audits and updates.

8. Data Retention

We retain personal information for as long as necessary to provide our services and comply with legal obligations. Transaction records are typically kept for 5-7 years as required by Australian regulations.

9. Overseas Disclosure

Your personal information may be transmitted overseas for backup and storage purposes. We use secure, reputable cloud service providers located in countries with adequate privacy protections. If you have concerns about overseas disclosure, please contact us.

10. Complaints

If you believe we have mishandled your personal information or breached the Australian Privacy Principles, you can lodge a complaint by:

Emailing us at [email protected]
Providing details of the issue and how you'd like it resolved.

We will acknowledge your complaint within 7 days and aim to resolve it within 30 days. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website and communicated to users via email or in-app notifications.

12. Cookies and Tracking

Our website may use cookies to improve your browsing experience. You can control cookie settings through your browser preferences.

This Privacy Policy is not intended to override any rights you may have under the Privacy Act 1988 (Cth) or other applicable laws.